Neel AcharyDec 16:- Service Now the AI control tower for business reinvention, today announced the completion of its acquisition of Moveworks. The acquisition significantly advances ServiceNow’s vision of putting AI to work for people by combining its trusted agentic AI and intelligent workflows with Moveworks’ intuitive front-end AI assistant, enterprise search, and agentic Reasoning Engine.
Together, ServiceNow and Moveworks will expand the capabilities of the ServiceNow AI Platform to transform how employees interact with work driving faster outcomes, accelerating AI adoption, and delivering intuitive, AI-native experiences at scale.
“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business,” said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow. “With two decades of workflow intelligence built into a single architecture, we are powering the agentic AI operating system for the enterprise. By combining Moveworks’ AI assistant with ServiceNow’s agentic platform, we are creating an AI-native front door that turns conversations into completed work securely, responsibly, and at scale.”
Bhavin Shah, CEO of Moveworks, added, “Moveworks was founded to make work effortless through a powerful AI assistant that gets things done. Joining ServiceNow allows us to scale this vision globally by connecting our AI assistant and enterprise search powered by our Reasoning Engine with ServiceNow’s trusted workflow automation and AI governance. Together, we will deliver fast, secure, end-to-end resolution for employees everywhere.”
A Unified, Intelligent Employee Experience;
The ServiceNow AI Platform delivers natively integrated AI that automates work at scale with transparency and trust. With the addition of Moveworks, ServiceNow gains a powerful, intuitive front-end that enables employees to ask questions, search, and take action naturally wherever they work. This unified platform connects every request to autonomous fulfillment for employees, customers, developers, IT teams, and administrators, breaking down silos and accelerating enterprise productivity.
Agentic AI is already delivering measurable impact for thousands of ServiceNow customers. Internally, ServiceNow’s AI agents now autonomously resolve 90% of IT requests and 89% of customer support issues, reducing resolution times by nearly sevenfold.
Moveworks further strengthens this foundation. ServiceNow is already one of Moveworks’ more than 100 technology integrations, and Moveworks’ AI assistant, enterprise search, and Reasoning Engine are trusted by leading global enterprises including Siemens, Toyota, and Unilever. With 5.5 million employee users and approximately 250 mutual customers, nearly 90% of Moveworks customers have deployed the solution across their entire workforce demonstrating true enterprise-wide adoption.
In addition, the acquisition brings hundreds of AI experts into ServiceNow, enhancing its innovation capacity and accelerating its AI roadmap. Together, ServiceNow and Moveworks will deliver transformational AI experiences that understand employee intent, connect seamlessly to enterprise data and workflows, and accelerate end-to-end digital processes across IT, HR, and beyond on a single, flexible, and scalable platform.
