Mumbai, Dec 16:- JW Marriott Mumbai Sahar is delighted to announce the appointment of Mr. Kelvin Lee as the new Director of Rooms. With over 15 years of experience across India’s leading luxury hotels, Kelvin brings extensive operational expertise and a proven record of elevating guest experiences.

An alumnus of the prestigious Oberoi Centre of Learning & Development, Kelvin has been associated with iconic properties including The Oberoi Udaivilas, The Oberoi Amarvilas, The Oberoi New Delhi, The Oberoi Grand Kolkata, Trident Bandra Kurla Mumbai, and The Oberoi Gurgaon. His experience spans pre-opening assignments, rooms division, and Food & Beverage operations, giving him a comprehensive understanding of luxury hospitality management.

Reflecting on his approach, Kelvin shares;

“I believe that the key to exceptional hospitality lies in anticipating guest needs and ensuring every touchpoint in the rooms division reflects consistency, comfort, and care. At JW Marriott Mumbai Sahar, I aim to bring this approach to every guest experience.”

Kelvin has also played key roles in the launch of Trident Hyderabad and ITC Royal Bengal, Kolkata. Most recently, he served as Front Office Manager at The Oberoi Amarvilas, leading guest experience and operational excellence. Prior to this, he contributed significantly to Front Office Operations at Trident Jaipur, overseeing overall hotel operations, financial performance, and team development.

At JW Marriott Mumbai Sahar, Kelvin will lead the Rooms Division, focusing on service enhancement, operational efficiency, and guest satisfaction across all touchpoints. His strong leadership, strategic vision, and deep understanding of luxury hospitality are set to further strengthen the hotel’s position as a premier destination in Mumbai.